Who Can You Sell To?
Compliance Guide for Independent Contractors
As an advisor with Starfish and Teacups Travel, you operate under our BC travel licence. This licence allows you to sell and service travel to clients in most provinces across Canada. Because travel licensing is provincial, there are a few important restrictions to follow.
✔️ Provinces You CAN Serve
You may book and service clients who live in:
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British Columbia
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Alberta
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Saskatchewan
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Manitoba
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New Brunswick
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Nova Scotia
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Prince Edward Island
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Newfoundland and Labrador
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Yukon
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Northwest Territories
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Nunavut
👉 These provinces are permitted under our BC licence.
❌ Provinces You CANNOT Serve
You may NOT book or service clients who live in:
Ontario
Regulated by TICO. Travel sold to Ontario residents must be handled only by TICO registered agencies.
Quebec
Regulated by OPC. Agencies must be Quebec registered and individual advisors must hold a Quebec Travel Counsellor Certificate.
👉 If a client lives in Ontario or Quebec, you cannot quote, book, advertise to, or service them.
✉️ Responding to Prospective Clients in Ontario or Quebec
Use this message if someone from these provinces reaches out:
Thank you so much for reaching out. At this time, Starfish and Teacups Travel is not licensed to serve clients who reside in Ontario or Quebec. I am not able to take on bookings from those provinces, but I truly appreciate your interest and wish you all the best with your vacation planning.
Be polite, brief, and do not make exceptions.
🏠 Existing Clients Who Move to Ontario or Quebec
If a current client moves to Ontario or Quebec:
✔ You may finish any existing active booking
❌ You may not take new bookings from them going forward
Next steps for the CRM:
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Update their address to reflect Ontario or Quebec
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Add a note such as: “Client now resides in Ontario or Quebec. No new bookings permitted under current licensing.”
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Apply the correct tag your workflow uses for “Do Not Book” or similar
If you need guidance on flagging clients correctly, email support@starfishandteacupstravel.com.
📣 Advertising Rules
Advisors must NOT:
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Target Ontario or Quebec residents in ads
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Use location based hashtags aimed at ON or QC
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Participate in lead generation events directed at these provinces
General Canadian marketing is allowed as long as it does not specifically target clients in these provinces.
If unsure whether a marketing idea is compliant, contact support@starfishandteacupstravel.com.
🛡️ Travel Insurance Rules for Advisors
Selling travel insurance requires separate licensing. Until you are licensed, you must not quote, sell, or advise on insurance. You may either:
1) Refer clients directly to our trusted Manulife partner
2) Become provincially licensed to sell travel insurance yourself
More information on travel insurance can be found HERE.
📝 Key Takeaways
✔ You can serve all Canadian provinces except Ontario and Quebec
✔ Always confirm where your client lives before quoting or booking
❌ Do not market or sell to Ontario or Quebec residents
❌ Do not sell or advise on travel insurance without licensing
✔ You may refer insurance to Manulife or become licensed
Quick rule
If their home address is in Ontario or Quebec, you cannot book their travel.
For travel insurance, refer or get licensed.
❓ Questions or Clarification
If you are unsure about a client’s eligibility, how to mark a client in the CRM, or whether a marketing idea is compliant, email: