CPBC Standards
The province of British Columbia regulates the profession of selling travel through “ConsumerProtectionBritishColumbia” (CPBC), which means that by law, any person or business that provides travel services to the public in BC needs a license.
Read more on the CPBC Website: https://www.consumerprotectionbc.ca/get-keep-licence/travel/
It is important to understand that every agent must show the information related to the CPBC business license publicly.
Our agents will be using SATT’s CPBC license number.
This means that you always have to show the contact details as it relates to our main office in BC.
SATT’s CPBC address:3308 Grimmett St, Merritt, BC V1K1J1
SATT’s CPBC License Number:88571
*Please note that as per CPBC regulations, you can not make ANY REFERENCE TO YOUR PHYSICAL LOCATION!
Example: You can not add to Facebook or your signature that you are serving the area of Kelowna.
This affects BC agents joining Starfish & Teacups Travel in 5 areas:
1. Your Invoices
2. Your Marketing Materials
3. Your Social Media (Business Pages)
4. Your Signature
5. QR Codes
All invoices produced by agents in BC must include:
- CPBC License #
- Business phone number related to the license
- Address related to the license
2. Marketing
Any marketing (business cards, flyers, etc.) produced by agents in BC must include:
- CPBC License #
- Business phone number related to the license
- Address related to the license
3. CPBC rules for Social Media Platforms
 You must show your CPBC info (CPBC license#, Business phone related to license #, address related to license #) on your business social media pages:
FB business page – About Us section
LinkedIn business page – Profile Section
Instagram business page – Bio Section
Your Facebook Business Page name must reflect this clearly – your name with Starfish & Teacups Travel.
Some examples are:
Jane Doe, Starfish & Teacups Travel
Jane Doe at Starfish & Teacups Travel
Jane Doe – Starfish & Teacups Travel
Jane Doe with Starfish & Teacups Travel
Your email signature MUST show the following:
- CPBC License #
- Business phone number related to the license
- Address related to the license
Please see the example below:
(Agents first and last name)
Travel Agent
www.StarfishAndTeacupsTravel.com
Office: 3308 Grimmett St, Merritt BC
PH:Â (add your number here)
BCCP:Â 86992
5. QR Codes
Regulations regarding QR codes on business cards and marketing materials:
The QR code would not replace the requirement for the license number to be provided on all web or print media.
However, having the address or phone number does not need to be printed directly on the card, and could be accessed through the QR code.